I've been in a car accident and I don't know what to do

Being in an accident can be overwhelming and it’s difficult to know what’s the best thing to say or do.

The more information you can get the simpler your claim will be. Try to take down:

• The date, time and location.

• The name, contact details, registration and insurance of anyone else involved. Make note of any passengers in the other car.

• Details of any damage to your car and any other cars involved. If you can it is best to take photographs of the damage and the scene to speed up the claim and help with any liability decision.

• The name, address and phone numbers of any witnesses.

• The incident reference number and badge numbers of any police officers which may be involved.

You can register your claim online via Your Account