Back To Payments and fees

I’m paying for someone’s car policy – can I make changes to my direct debit?

Yes. You can call us on 0333 043 2050. Let Kai, our AI assistant, know what you'd like to do, and they'll connect you to our customer service team. You can change:

  • The payment date (by 6 days before or after the policy inception date)

  • The bank account details

Can't find the answer you're looking for?

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Download theMotivo app.

  • View and download your policy documents

  • Payments under your control

  • Make changes, anytime, anywhere

  • Start a new claim or check one you've already made

  • Renew your policy

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