You've taken money from my card but I don't have a car policy with you what should I do?

To ensure that you are not left without car insurance, the last card we hold on record for a customer is used to collect the payment for the new policy.

If your card has been debited and you do not have a policy with us, it may be that you have previously used your card on a friend's or family member's policy.

If this doesn't seem likely or you would like to discuss this further, please call us on 0333 043 2050 and let Kai our AI assistant know and you will be directed to our customer service team.